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LLQP: Ethics & Professional Practice

Study Practice Test Progress

Quick Reference

Section 8 of 11

Complaint Escalation Path

Agent (acknowledge, investigate, written response)
Insurer internal complaint officer (Final Position Letter)
OLHI -- non-binding review (free; requires Final Position Letter first)
Provincial regulator (enforcement; can suspend/cancel licence)
Civil courts

OLHI recommends but does not order. The provincial regulator disciplines and enforces.

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FINTRAC Quick Reference

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Regulatory Consequences: Severity Scale

Not affiliated with CISRO, the AMF, FSRA, or any provincial or territorial insurance regulator. "LLQP" and "PQAP" are used for identification only.